mediQ Service Guarantee
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Best Price Guarantee
This guarantee ensures that you get the best possible price for your booking. We promise to refund the difference if you find a lower price.
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Money Back Guarantee
If your order does not suit you for any reason, you can cancel it and receive a full refund.
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Vaccine Guarantee
The merchant meets the mediQ qualification and has an adequate supply in stock.
Time Slot Guarantee
The merchant promises to arrange an appointment within the time.
Best Price Guarantee
This Best Price Guarantee (this “Price Guarantee”) is only applicable to the health check services that have been specially remarked for Best Price Guarantee on this website(the “Guaranteed Services”). We, MediQ Health Service (Asia) Limited, promise to refund the difference if you find a lower price offered by any other company in relation to the relevant Guaranteed Services based on the terms and conditions below! We are committed to providing clear, honest and transparent pricing on all our deals. For this reason, we will list all service-related fees in detail, so you'll never have to worry about additional costs.
We are serious and confident in our belief in the Price Guarantee. So if you find the same service is offering a lower price and notify us within 1 month of ordering, we will refund double the difference in the form of Q-Dollar Credits into your MediQ account which will be used for purchases again.
How to request a refund?
You only have to obtain proof of the lower price, such as a receipt, price list, leaflet, website link, screenshot etc. provide 1. Orderer name and 2. Order number, email to enquiry@mediq.com.hk. When we receive the email, we will review and refund DOUBLE the difference value as Q-Dollar Credits to your member account after verification of your eligibility. The general refund process takes least fourteen (14) working days to complete.
Terms & Conditions
- Regarding the same service (“Same Service”), it means that all included content must be consistent with the Guaranteed Services by our Platform. This includes same servicing content, Supplier, duration of service (valid period or specified day), number of service it ems, etc.
- This Same Service must be obtained from the retail channel that the supplier provides to the public.
Money Back Guarantee
This Best Price Guarantee (this “Price Guarantee”) is only applicable to the health check services that have been specially remarked for Best Price Guarantee on this website(the “Guaranteed Services”). We, MediQ Health Service (Asia) Limited, promise to refund the difference if you find a lower price offered by any other company in relation to the relevant Guaranteed Services based on the terms and conditions below! We are committed to providing clear, honest and transparent pricing on all our deals. For this reason, we will list all service-related fees in detail, so you'll never have to worry about additional costs.
We are serious and confident in our belief in the Price Guarantee. So if you find the same service is offering a lower price and notify us within 1 month of ordering, we will refund double the difference in the form of Q-Dollar Credits into your MediQ account which will be used for purchases again.
How to request a refund?
You only have to obtain proof of the lower price, such as a receipt, price list, leaflet, website link, screenshot etc. provide 1. Orderer name and 2. Order number, email to enquiry@mediq.com.hk. When we receive the email, we will review and refund DOUBLE the difference value as Q-Dollar Credits to your member account after verification of your eligibility. The general refund process takes least fourteen (14) working days to complete.
Terms & Conditions
- Regarding the same service (“Same Service”), it means that all included content must be consistent with the Guaranteed Services by our Platform. This includes same servicing content, Supplier, duration of service (valid period or specified day), number of service it ems, etc.
- This Same Service must be obtained from the retail channel that the supplier provides to the public.